Please click on “Login/Register” followed by "Create An Account" and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept a variety of payment methods for your convenience, including PayPal, Google Pay, Apple Pay, Shop Pay, META and all major credit and debit cards like VISA, Mastercard and American Express.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

To use your discount code, simply enter it at checkout in the «Promo Code» field and click «Apply». The discount will be automatically applied to your total if the code is valid for your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Please simply click the magnifying glass icon in the menu bar then click the search bar and type your request.

If a desired item is out of stock, click on “Chat with us”. Enter your email address in the pop-up to be notified when the item is back in stock. Your data will be deleted within 30 days after the message has been sent.

You are eligible to return your order within 30 day of receipt of your order.

You may return undamaged and
unworn items purchased online within 30 days of receipt, provided they are in saleable condition and in their original packaging. All items must have original tags, labels, and hygiene stickers attached. No returns will be accepted without the original sales receipt. We will process your refund in the same form as your original payment within 10 days of receiving the returned item. Please note that it may take 3-7 business days for the refund to appear in your account. For returns, please use the original box and packaging materials if possible, and include the completed
returns section of the packing slip in your package. Use the prepaid shipping label and drop off your package at any FedEx location. Return items should be
sent to:

IDEALINE INC 391 Le Parc Cir, Buffalo Grove, IL 60089

For more information on FedEx drop-off locations, please visit their website at http://www.fedex.com/us/office/shipping-services.html.

Each shipment comes with a FedEx return label for easy returns. If your package is missing a label or you require an additional one, please contact our customer support at hello@myidealine.com.

Return Instructions:

(A) Repackage the item(s) using the original packaging.

(B) Affix the prepaid return label over any previous shipping labels
on the box.

(C) Drop off the package at your nearest FedEx location. Please note
that pickup services are not available in the United States.

(D) If you choose to handle the return postage yourself, send the
package to:

IDEALINE INC 391 Le Parc Cir, Buffalo Grove, IL 60089

You will receive an email notification with your tracking number when your order has been shipped.

It's not possible to modify an order. 

Just simply enter the desired discount code in the «Redeem discount code» slot in your cart, then click «Apply».

We proudly deliver across the entire United States. No matter where you are, you can enjoy our premium European hosiery.

For domestic orders, we ship via FedEx Ground, USPS, and UPS. Please note that expedited shipping options are available at checkout. Unfortunately, we are unable to deliver to PO boxes.

Yes, you can check the status of your order. After placing your order,
you'll receive an email confirmation along with a tracking number. Enter this number in the «TRACK ORDER» field on our website to view the current status. You’ll also receive a shipment confirmation email with a tracking link that lets you follow your order’s journey in real time.

Once your order is shipped, we will send you an email containing your tracking number.

Orders are dispatched within 1-2 business days from the time you place your order. Please note that deliveries occur on business days only, excluding weekends and National Holidays.

Eligibility for free shipping is determined by the price of each individual purchase. Refer to our shipping cost breakdown for details. Please note that once an order is finalized in our online shop, it cannot be combined with another order.

Once an order has been completed in the online shop it cannot be combined with another order.

Returns are free of charge. For details on shipping costs, please visit our shipping page. You should also know that First-time exchanges have no shipping fee. Subsequent exchanges incur a $6.85 shipping fee. You may also choose store credit to avoid handling fees.

If you receive an item, you believe is defective, rest assured, IDEALINE INC is dedicated to your satisfaction and the quality of our hosiery. Please reach out to us for assistance with any product concerns.

We will process your refund using the original payment method within 10 business days after we receive the returned item. Please note that it may take an additional 3-7 business days for the refund to appear in your account.

Please return items within 30 days of receiving your order. Use the original box and packaging materials if possible, and include the completed returns section from the packing slip in your package. Attach the prepaid shipping label and drop off your package at any FedEx location.

Returns should be sent to:

 IDEALINE INC 391 Le Parc Cir, Buffalo Grove, IL 60089

 For information on FedEx drop-off locations, please visit: http://www.fedex.com/us/office/shipping-services.html.

Exchange Policy

Eligibility:
Unworn items can be exchanged. Worn items may only be exchanged for store credit.

Pricing:
Exchanges are subject to the current pricing at the time of the exchange request.

Cost: Your first exchange is free. Any subsequent exchanges will incur a fee of $6.85.

This version organizes the key points for clarity and conciseness, making it easier for your customers to understand your exchange policy.

Join as a new member and enjoy a welcoming 10% discount on your first purchase, along with regular updates on the latest fashion trends, new arrivals, and online-only exclusives!

Sign up for early access to our exclusive events, private sales, and special offers. As a member, you'll always be in the know — and well-rewarded for it!

Spend $610 each quarter and earn a $50 loyalty reward voucher to indulge in even more of our "SHOP" collection, with the potential to accumulate up to $300 in vouchers.

Ascend to Gold Member status by spending $2,000 within a year. Reaching this tier entitles you to a $100 exclusive gift redeemable on all items at our online store, myidealine.com, plus complimentary shipping. To claim your perks, simply, «Chat with us», and after verification, you'll enjoy rewards and experiences unique to Gold Members. Ensure your profile includes an updated valid postal and email address to get started.

In-store exclusivity: Take part in our loyalty tights program. Purchase 10 pairs of tights and receive the 11th as a gift on us! Choose your free pair from a selection in our "SHOP" collection, which includes tights, leggings, knee highs, sheer socks, and stockings, valued up to $30, at our online store myidealine.com owned.

On the «My Account» page, click on the «Forgot e-mail address or password?» link and follow the instructions to receive an email to reset your password. Alternatively, you can directly click the «Recover password» button to initiate the process.

Simply log into your account and edit your contact information in the My Account page.